Expanish is an award-winning Spanish language school and study abroad provider with locations in Barcelona, Madrid, and Málaga (Spain), as well as Buenos Aires (Argentina). For over 19 years, we have offered high-quality Spanish language programs and cultural experiences to students from around the world.
Position Title: Student Services Coordinator - Housing
Location: Barcelona, Spain
Hours: Full Time
Contract Type: Indefinite
POSITION OVERVIEW
The Student Services Coordinator - Housing is responsible for managing all aspects of student accommodations, arrivals, and transfers while supporting administrative and accounting processes. This role ensures that students have a seamless experience from arrival to departure and maintains strong relationships with providers to promote efficiency and quality service.
KEY RESPONSIBILITIES
Accommodations, Arrivals, and Transfers
Manage requests for accommodations and transfers (general requests, last-minute requests, special requests) in collaboration with the Sales and Admissions teams.
Assign students to different types of accommodations (student residences, shared apartments, host families, etc.).
Monitor initial/final evaluations regarding accommodations and transfers, and handle potential complaints and logistical issues with providers.
Manage and maintain relationships with various accommodation and transfer providers to promote good communication, collaboration, and efficiency.
Ensure that the information in the database is up-to-date, complete, and accurate.
Develop the growth of accommodation and transfer options by seeking new providers and formalizing collaborative relationships.
Report on the KPIs of the accommodations and transfers department (assignments, occupancy rates, NPS, quarterly objectives, etc.).
Administration and Accounting
Manage invoices and proforma invoices, ensuring proper accounting records.
Administer payments to accommodation and transfer providers.
Manage budgets and keep costs below allocated budgets.
Other
Support the School team in any student services position and front-desk assistance (when necessary).
Support the Groups department with requests and quotations related to accommodations and transfers.
Participate in the rotation of the opening/closing of the school and emergency phone rotation (estimated 1 week per month).
WHAT WE ARE LOOKING FOR
Required Qualifications
University degree and 3 years of experience in similar positions.
People skills and excellent social, communication, and negotiation abilities to interact with diverse stakeholders (students, families, providers, etc.).
Attention to detail and strong organizational skills to manage tasks and projects simultaneously.
Experience handling accounting matters, supplier payments, and invoices.
Problem-solving profile with high patience and resilience, capable of managing accommodation complaints and supplier logistics issues calmly and professionally.
Languages: Spanish and English at a professional level. Catalan and additional languages are a plus.
Holds a work permit for Spain.
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